Returns

Thank you for shopping at BurntSpaces.com. Your satisfaction is extremely important to us, that's why we offer hassle-free returns on every product listed on our website. 

 

If you are not 100% satisfied with your order, please contact our Support Team and schedule a return. We supply full refunds on orders returned up to 30 calendar days from the day it is received. 

 

 

 

Return Conditions 


Items must be returned/shipped within 30 days of receipt in brand new condition, with all original tags and their original packaging to be eligible for compensation. 

 

Defective or Incorrect Item


Please contact us immediately if you receive a defective or incorrect item. Send us a message or email us directly  [Betterburnt@yahoo.com] describing the issue in detail, along with your order number and SKU product number. Please also send us a clear picture or video of the problem. Once we’ve reviewed your submission, we will issue you a pre-paid return label and full refund seven days after we’ve received your item. 


Refunds (if applicable)


An email to notification will be sent once the returned item is received and inspected. If the item is approved a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 



Late or Missing Refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at betterburnt@yahoo.com.

 

 

Shipping 


Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
upon approval of you return, a return address will be emailed to you. 

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

CONTACT CUSTOMER SERVICE 


For issues with tracking your package, please contact customer service