Frequently Asked Questions

WHERE IS MY ORDER?


Once you have placed an order, you will receive an email confirming the order number, and tracking information with the courier who will be sending this out. Problem with tracking you order?  Contact customer service. For More Information On Shipping Click Here

 

 

CAN I RETURN OR EXCHANGE MY ITEMS?


You may return your item within(14) calendar days after the date of delivery of the order.  Returns are processed through customer service, conditions apply. Click Here For Terms And Conditions . 

 

 

HOW CAN I CONTACT YOU?


 You can contact our Customer Service team, who are more than happy to help.

We are open on the following times (PST):

Monday – Friday 08:00 – 21:00
Saturday – Sunday 09:00 – 16:00

To raise a query with our team.
You can email us at betterburnt@yahoo.com. We aim to respond to our customers in a timely manner.

Reach Out To Us On Social Media

Feel free to reach out to us directly on Instagram or Facebook